Hertz - United StatesREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. LICENCE REQUIREMENTSDriving Licences must be held for a minimum of 1 years. ADDITIONAL REQUIREMENTSCustomers cannot be residents of the United States or Canada
Customers must hold a non-US/Canadian issued driving licence and passport must also present an international driver’s permit, a permanent resident’s card or visa issued outside of US/Canada, failure to do so will result in the renter being refused the international inbound rates at the counter.
It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licencing laws. Customers will be required to present their return airline ticket.
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental:
Deposit amount with DEBIT CARDS will increase to 500 USD (only for car categories A, B, C, D, F) METHODS OF PAYMENTForm of payment accepted: American Express credit card, Mastercard credit card, Visa credit card, Debit cards (*) Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Virtual cards (* ) Debit Cards are accepted at many locations BUT:
- For car categories Economy to Fullsize (A, B, C, D, F) only
- Debit cards are not accepted on SUV, Minivans, Premium, Luxury and Convertible vehicles.
- Driver is required to provide proof of a return travel ticket to coincide with the rental.
- Driver hast to present two valid forms of ID.
- At Off-Airport locations, the renter has a reservation made at least (1) one day in advance, must be at
least 25 years old, must present two (2) valid forms of identification and proof of a return travel ticket
to coincide with the rental (airline or cruise).
TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS There is no insurance excess. undercarriage of the vehicle, windows and tyres are not covered.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREThe Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| CCAR, CDAR, CFAR, CFAV, CGAH, CKAR, CZAR, CZAV, ECAR, EDAR, FCAR, FDAR, FDDR, FFAR, FFAV, FKAV, FRAR, FVAR, FZAH, FZAR, GCAC, GDAR, GPAR, ICAH, ICAR, IDAC, IDAE, IDAH, IDAR, IFAC, IFAR, IFAV, IJAR, IKAR, IKAV, IPAR, IVAR, IZAE, IZAR, IZAV, JCAC, JCAE, JDAE, JFAC, JZAC, LCAR, MVAR, PCAR, PFAR, PFAV, PVAR, RFAC, RRAR, SCAR, SDAR, SFAR, SGAC, SGAE, SGDC, SKAR, SKAV, SPAR, SQAC, SQDC, SSAR, STAR, SVAR, SWAR, USAR, XEAI, XXAR | | 20 | | 20-24 | | 19.00 | | USD | | N/A | | | |
| CSAR, DCAR, DGAR, DSAR, DTAR, EXAR, GCAR, GFDR, GSAR, GWAR, JEAR, JFDR, JSAR, JTAR, LFAR, LFDR, RCAR, RFAR, RFDR, RGDR, RSAR, RTAR, WCAR, WFDR, WTAR, XFAR, XGAV, XRAR, XSAR, XTAR, XTAV, XXAE | | 25 | | | | 0.00 | | USD | | N/A | | | |
|
| For the following locations; Alabama the details are: | |
| ECAR, CCAR, ICAR, FCAR, IFAR, SFAR | | 19 | | 19-20 | | 52.00 | | USD | | N/A | | | |
|
| For the following locations; MICHIGAN the details are: | |
| ECAR, CCAR, ICAR, FCAR | | 18 | | 18-19 | | 52.00 | | USD | | N/A | | | |
|
| For the following locations; Nebraska the details are: | |
| ECAR, CCAR, ICAR, FCAR, IFAR, SFAR | | 19 | | 19-20 | | 52.00 | | USD | | N/A | | | |
|
| For the following locations; NEW YORK the details are: | |
| ECAR, CCAR, ICAR, FCAR | | 18 | | 18-19 | | 52.00 | | USD | | N/A | | | |
There is no maximum age limit (Subject to the driving licence expiration and licence requirements) IMPORTANT:
Only one young driver (ages 20-24) can be added as a primary driver, or as an additional driver per rental contract. See the below exceptions:
In Michigan, renters between ages 18 and 24 may be signed on as an Additional drivers on Michigan rentals only.
In New York, a renter must be 20 years and older to be added as an additional driver; but young renters ages 18 – 19 can rent as a primary driver only.
In Alabama and Nebraska, where the minimum rental age is 19, only one young driver can be added as a primary driver, or as an additional driver per rental contract.
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAll additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. Additional drivers have a local charge of 13.50 USD per day plus local taxes with a maximum charge of 189 USD per rental plus local taxes. Your booking is allowed a maximum of 6 additional drivers per rental. The minimum age for all Additional Drivers is 20 years of age. For rentals originating in California: the spouse, child, or person of whom is a legal guardian, sibling, parent or grandparent of original driver, will not be charged an Additional Driver fee.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSThe vehicles may be taken into the following countries: Canada, Mexico Permission to cross the border must be authorised at the time of booking If an International one-way travel is permitted, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. CANADA:
* Vehicles may be driven across the Canadian border with prior authorization
* It is recommended to have PERS cover (Premium Roadside Service) when using vehicle in cross border rentals for the US and Canada.
MEXICO:
* Vehicles may be driven into Mexico with prior authorization and from any locations in California, Arizona, New Mexico and Texas.
* An additional Mexican insurance must be purchased locally to do so. The cost of Mexican insurance is between $38.00 - $48.00 USD per day plus taxes and fees, which will assist with breakdown issues.
* Due to Mexican Law, Mexican citizens are not permitted to drive U.S. owned vehicles in Mexico. Any attempts to do so will result in fines and penalties. NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier. FERRY TRAVELThe ferry service is an on-request service, and is only permitted with written permission from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS ARE| Baby Seat Rear Facing to 10Kg | | 13.99 USD Per Day | | Cosco Light & Comfy (Model #IC206CHZ) - Rear facing: Birth and Infants 5 – 22 pounds (2.3 – 10 kg) and 19 – 29 inches (48 – 74 cm) in height. max charge 98.00 USD per rental plus taxes and fees | | Booster Seat (18 to 45kg) | | 13.95 USD Per Day | | Cosco Pronto (Model #22-491FSM) – Forward facing: for children 40 – 100 pounds (18.1 – 45.4 kg) and 43 – 57 inches (110 – 145 cm) in height. Hertz requires customers to install the child seats themselves. In all North America markets, the ISOFIX system is known as LATCH (Lower Anchors and Tethers for Children) max charge 98.00 USD per rental plus taxes and fees | | Child seat (9-18 kg) | | 13.99 USD Per Day | | Cosco Scenera Next (Model #CC123FSM) – Rear facing: 5 – 40 pounds (2.3 – 18 kg), height: 19 – 40 inches (48 – 91 cm). Forward facing: 22 – 40 pounds (10 – 18.2 kg), height: 29 – 43 inches (86 – 109 cm). o Note: The Cosco Scenera Next rear facing may be provided as Birth and Infant seat) max charge 98.00 USD per rental plus taxes and fees | | Hand Controls (Left) | | 0.00 USD Per Day | | Hand controls are devices, which attach to the gas and brake pedals of the vehicle, enabling a physically challenged person to drive the vehicle without using their legs. | | Hand Controls (Right) | | 0.00 USD Per Day | | Hand Controls must be requested at the time of booking, so that the mechanics at the location can fit the Hand Controls to the vehicle for the customer, as it can take up to an hour to fit these controls onto a vehicle There is no additional charge | | Ski Racks | | 18.00 USD Per Day | | Available on request in ski areas of Salt Lake City, Boise, Albuquerque, Denver and Colorado Springs and on the following vehicles only ICAR, FCAR, SFAR & FFAR. |
DELIVERY AND COLLECTION DELIVERY AND COLLECTION AVAILABILITYThe delivery and collection service is NOT available.
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hours service is an on request service and may not be available at all locations. This service may incur additional charges, such as: Out of Hours pick-up/drop-off fee, airport/location fees and taxes.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATION In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. Additional roadside protection is available, and is an extended breakdown protection during the rental. The cover protects you at home and abroad against high service and repair costs for the following incidents caused by you: key locked in vehicle, breaking caused by lack of fuel, assistance with starting necessitated by flat battery. Daily fee 8.99 USD
EXTRA INFORMATION AND COSTSADDITIONAL CLEANING SERVICESThe customer is required to return the vehicle washed inside and out. TOLL CHARGESToll charge information: Hertz offers All-Inclusive PlatePass® providing customers the ability to opt-in for all-inclusive tolling at time of rent. All-Inclusive tolling allows renters unlimited use of all electronic tollways and bridges for a per day fee (varies by state).
o The All-Inclusive daily rate varies by state/region and ranges from $9.99 per day - $27.99 per day.
o All-Inclusive model will automatically be added to the Hertz Rental Agreement. No invoice will be issued after the rental is closed.
o Customers must opt-in at the time of rent, either at the counter or exit gate. Customers may also opt-in at the time of return.
If a customer does not choose to elect the All-Inclusive tolling product and drives through a toll, they will be charged a $9.99 per usage day fee, plus the cost of the toll (at the toll authority’s highest
WINTER COVERDuring the winter season (1 October through 1 April) we provide our fleet with all season tyres, ice scrapper or snow brush, de-icer washer fluid, radiator anti-freeze at winter level and emergency road service at no extra cost. Local regulations in certain conditions may override this from time to time RENTAL EXTENSIONThe customer must travel in person to the closest Supplier location in order to make the necessary adjustments to extend
the rental contract. Rental periods cannot be extended by telephone. DELAYED OR DIVERTED FLIGHTSPlease inform the supplier of your flight number/details. The customer will have to claim a refund from the Airline Company, where a flight is delayed. The supplier will hold the rental vehicle for 6 hours past the agreed pick-up time. A delayed pick-up due to a delayed flight will be honoured, only if the correct flight details have been provided. TRAFFIC ADMINISTRATION FINESThe customer is fully responsible for all traffic violations and parking fines during the rental period. RENTAL DURATIONRental periods cannot exceed 62 days. ON RENT ASSISTANCEIf you are not entirely satisfied with your car upon collection please contact the On-Rent Helpdesk for assistance e.g. (Dirty car, downgrade, mechanical issue etc.) local telephone number : +1 800 654 5060
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Roadside Assistance Tow Charges Toll Charges Optional Extras (Paid Locally) Special/Additional Cleaning Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. Delivery and Collection Fees (Paid locally) DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |